I came across this place after the last hot tub supply store I frequented shut down. I went in for a water test and met Nathan. I was impressed with how knowledgeable and friendly he was. I asked him for a quick rundown on how to maintain my hot tub chemicals. He was able to explain it very thoroughly and simplified it.
I will definitely return for any of my hot tub needs.
Andy Lee
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October 06, 2024
I’m not one for leaving negative comments, but I am a big believer in sharing feedback where I feel improvements can be made…
Two visits in two weeks, to conduct a water sample and buy some chemicals to winterize my pool. First attempt, and the doors were locked at 2:35pm upon my arrival last Saturday afternoon, due to someone being on a break, I assume. The sign stated they’d be back at 2:40. I remained until 2:55pm, with doors locked and no one returning.
Today, was my 2nd attempt. Granted I turned up at 4:50pm, 10-minutes prior to closing, but the water sample test machine is apparently not operational after 4:30pm on Saturdays. Murphy’s law I suppose. Instead of a regular greeting, I received “No water testing“. My day is going great, thank you asking!
The tipping point for me was the fact that they showed zero remorse or apology for the events on the weekend prior, after explaining and looking for some empathy.
I need to share my sincere disappointment in the level of customer service from this establishment. I’ve been coming here for years now, and the drive is 17-minutes each way. This has left a bad taste in mouth. Thank you for listening.
Jeannie Robertson
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August 08, 2025
Always happy to test my water and fix problem.....i dont go anywhere else!!!
Jack Peters
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July 06, 2018
Nice friendly staff greeted me today. This is a family owned, family run business, and also run with other helping people. They have been working with all types of pools in this area for many years. West Coast has some nice pool accessories, like amimal temperature gauges, they call them an animal thermometer which floats in the pool. Thanks .....
Bonnie Mills
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August 21, 2024
I went to get my pool water tested today and all of the staff there were so helpful. I walked out in 15 minutes, knowing exactly the chemicals that I needed to add to my pool and now it is crystal clear and beautiful.
Our Address
3033 King George Blvd, Surrey, BC V4P 1B8, Canada
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I came across this place after the last hot tub supply store I frequented shut down. I went in for a water test and met Nathan. I was impressed with how knowledgeable and friendly he was. I asked him for a quick rundown on how to maintain my hot tub chemicals. He was able to explain it very thoroughly and simplified it. I will definitely return for any of my hot tub needs.
I’m not one for leaving negative comments, but I am a big believer in sharing feedback where I feel improvements can be made… Two visits in two weeks, to conduct a water sample and buy some chemicals to winterize my pool. First attempt, and the doors were locked at 2:35pm upon my arrival last Saturday afternoon, due to someone being on a break, I assume. The sign stated they’d be back at 2:40. I remained until 2:55pm, with doors locked and no one returning. Today, was my 2nd attempt. Granted I turned up at 4:50pm, 10-minutes prior to closing, but the water sample test machine is apparently not operational after 4:30pm on Saturdays. Murphy’s law I suppose. Instead of a regular greeting, I received “No water testing“. My day is going great, thank you asking! The tipping point for me was the fact that they showed zero remorse or apology for the events on the weekend prior, after explaining and looking for some empathy. I need to share my sincere disappointment in the level of customer service from this establishment. I’ve been coming here for years now, and the drive is 17-minutes each way. This has left a bad taste in mouth. Thank you for listening.
Always happy to test my water and fix problem.....i dont go anywhere else!!!
Nice friendly staff greeted me today. This is a family owned, family run business, and also run with other helping people. They have been working with all types of pools in this area for many years. West Coast has some nice pool accessories, like amimal temperature gauges, they call them an animal thermometer which floats in the pool. Thanks .....
I went to get my pool water tested today and all of the staff there were so helpful. I walked out in 15 minutes, knowing exactly the chemicals that I needed to add to my pool and now it is crystal clear and beautiful.